Sound Telecom

Sound Telecom
call center features

Maximizing Your Advertising Impact: Handling Increased Call Volumes

Running ads on various platforms can significantly boost your sales and customer engagement. However, as your...

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Use a Call Center for Pledge Drives

Collecting donations from callers over the phone during a fundraiser is a big event, which is why you should...

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What is the difference between a call center and an answering service?

So you’ve got call centers and answering services, but how can you tell them apart? Here’s what...

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What is a Semi-Dedicated Call Center Agent?

There are a couple different variations when it comes to the roles that call center agents play. So what does...

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Do I Need a Call Center or an Answering Service?

Call center services and answering services aren’t quite the same thing. So let’s examine the...

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