Sound Telecom

Bilingual Answering Service
and Spanish-Speaking Call Center

With more than 40 million people living in America who speak Spanish, the need for bilingual answering services has never been greater. Sound Telecom offers businesses an easy and inexpensive solution so that you can communicate clearly with your callers whether they speak English or Spanish.

Always Be On-Brand with Sound Telecom Bilingual Call Center Services

Male professional with headset works at laptop
Female in professional beige dress wearing headset Frequently Asked Questions

The Hispanic population is the fastest growing demographic in the United States. Anyone who intends to run a successful business cannot overlook existing and potential Spanish speaking customers. A Sound Telecom Spanish answering service with bilingual capabilities will put your company in position for success.

Your call center is the handshake of your brand. This is where your customers get to be face-to-face with your business. It is crucial to maintain a high level of friendly professionalism while guiding clients or potential customers through a call. Sound Telecom has a whole utility belt, tool box and entire shop full of bilingual call center services that are ready to go to work for your company. Let us help you build a business base that the world will be excited about interacting with. Our experienced agents are standing by on United States soil, ready to be your voice in both English and Spanish.

Inbound bilingual call center services must always mesh with your brand, and that is exactly what we are here to do. When customers call your number, they are able to enjoy an experience that directly reflects the personality of your company in the language they speak. So, whether you are looking to enhance your sales, develop a loyal following, or work on customer retention, Sound Telecom is excited about teaming up with you to customize your perfect inbound bilingual call center no matter what industry you are in.

Grow Your Business with 24/7 Bilingual Answering Services

Whether you are an English or Spanish speaker, there are many reasons for getting your company set up with bilingual answering services that help you serve a broader population. You will not only be better able to serve your existing customers by allowing them to speak with your company in their native tongue, but you will also have the power to expand into entirely new markets, which opens up amazing growth potential.

Not only does a Sound Telecom bilingual virtual receptionist help grow your business, but they make your life easier too. They do this by handling all receptionist duties with their immediate services and accurate work in a professional manner, but now they have the power to do it all in two languages at once. Our bilingual virtual receptionists are fluent in both English and Spanish so that they can take care of you in a variety of ways. And it’s just like they are sitting right there in your office.

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Bilingual Virtual Receptionist Services Customized for Your Company

Sound Telecom bilingual virtual receptionists can help you get things done by handling all of your traditional receptionist roles and more in an incredibly professional manner. We want to work with you to build a customized plan that will meet all your specific objectives. Our highly trained, experienced, USA based agents provide bilingual answering services that include the following:

24/7 Agent Availability

Never miss another call or opportunity as bilingual agents handle your phones around the clock to provide live answering and message taking.

Appointment Scheduling

Let our agents save you time while we schedule engagements based on your calendar.

Call-Forwarding and Flexible Handling

Have your calls processed, routed, and translated according to the criteria you specify.

Help Desk

Allow your customers to have access to great service and support around the clock in their native language.

Call Screening and Transfers

Your bilingual virtual assistant quickly answers your calls in a friendly, professional manner; smoothly handles any translations; prioritizes your calls; lets you know who your caller is before transferring them; and can stay on the line with you if further translation is required.

Order Processing

Grow your company 24/7 while we receive and process customer orders.

Overflow Coverage

Ensure each call is answered by a bilingual agent in a professional manner during peak call volumes.

Service Dispatch

Be assured that service, emergency, and technical support personnel get critical messages so they can be where they are needed at the right time.

Your Cheat Code - Spanish-Speaking Answering Services

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Make your life easier and give your business an advantage by using a bilingual secretary service. Instead of trying to keep track of everything yourself, or having to hire someone that requires a desk, 9-5 pay, benefits and vacation, choose to use a bilingual virtual receptionist. We operate with a professional and friendly attitude while portraying your brand exactly as you lay it out. Highly trained and experienced, they provide assistance to you and your customers 24/7.

A bilingual virtual receptionist will quickly become your favorite employee, and not simply because they are going to make your life way easier. Sound Telecom bilingual virtual receptionists are perfect for helping you create a satisfying, consistently branded phone experience for everyone who comes into contact with your business no matter which language they speak.

Nurture your business with a Spanish answering service. Refuse to ever let an encounter with any of your customers get lost in translation. Build your business and enhance your brand with Sound Telecom bilingual call center services that are customized to serve your customers and your company in both English and Spanish.

Whether you need translations, want to be able to better communicate with your customer base, or are looking to expand into a new market, we can help you develop a customized bilingual call center service that perfectly fits your requirements, brings a professional image to your brand, and never stops working for you. Whatever your needs may be, a bilingual answering service will provide you with the quality help you deserve and the kind of exceptional customer service your clients expect.

What are you waiting for?

Contact us today to start your free no-strings-attached one-week trial. We'll be waiting for your call.