What information we collect:
Offered Information – When you offer information to us you are visiting and browsing our website, filling out a contact form or calling us to discuss our products and services. These actions you are taking with full knowledge and you are offering this information to us of your own will. Your actions may result in the delivery of your name, address, and phone numbers, email addresses and areas of interest to us. You are in no way required to provide this information but then you may not be able to benefit from many of our services
Collected Information – With respect to our Website usage, we gather other types of information from you. For example, when you browse our site we collect your Internet Protocol (IP) address used to connect your computer to the Internet; and/or the Uniform Resource Locator (URL) that you visited prior to clicking to our site. We may also collect your e-mail address and other pertinent information when you fill out a request for information or submit to a customer service evaluation.
When we collect your information:
We collect Web-related and site-specific information every time you visit us online. We also collect your information whenever you volunteer it to us. For example, when you speak with our customer service agents or sales associates you volunteer information to us. Accordingly, our Billing department collects information from you per our contracted agreements. In general, Sound Telecom collects data on most of our daily interactions with you whether you are an existing customer or one that is just thinking about using our services.
How we collect your information:
Of course, we also collect information whenever you or your customers call us on the phone or correspond with us in any way.
Why we collect your information:
We use the information that we collect and that you provide so that we can better serve you. We use evaluations of this information to improve our service and responsiveness to you. We reserve the right to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the site or within our business. “Aggregated” data – meaning that the information from many users is grouped together in a way that treats the individual as a statistical element of a much larger group. Cookies, for example, do not disclose the personal information of any particular user – from those analyses may be provided to third parties for both advertising and promotional purposes.
Who we collect information from:
We collect information from our current and prospective customers, our vendors and our business associates. We also collect information about everyone that visits our website. However, we do not specifically collect nor do we request information on children and no information should be submitted to or posted at our site by visitors under 18 years of age without the prior consent of their parent or guardian. No information collected from guests under 18 years of age is used for any marketing purpose whatsoever.
We practice honesty. We will never attempt to mislead, deceive or defraud you.
Agents and Vendors
We utilize, contract and associate other companies, vendors and individuals to perform functions and services on our behalf. Examples include telephone answering services, outbound telemarketing, industry surveys, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, database updates and providing marketing assistance to name a few. Access to customer information is on an as-needed basis, and this material may not be used for other purposes than those arranged.
Tech Support and General Customer Service
We collect data each and every time we are requested to perform technical support and assistance or general customer support. This data will be used to properly execute the tasks requested of us and will not extend beyond our contracted support arrangements.
With Your Consent
To share your data for reasons other than those described above, we will ask for your consent and approval prior such an event and will allow you an opportunity to opt-out.
Security and Storage
Sound Telecom will protect the security of your information. We have put in place appropriate physical, electronic, and managerial procedures to safeguard information we collect.
Data and Integrity:
Sound Telecom agrees to take reasonable steps to ensure that information is used only to the extent of the purposes for which it was intended. We will not use information in a way that has not been authorized by you.
Sound Telecom will keep your personal information accurate and up-to-date. At times we may need your help to do this. We will provide you with access to your information and will make every effort to provide you with secure access to your data so that you may review, update or correct your information.
Updates and Changes
Sound Telecom will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections with respect to our online services. Additionally, we may ask you to verify your identity before granting you access to your data when you call us on the phone or contact us by some other means.
Sound Telecom may transfer your data across intra-state, inter-state or country borders as part of a greater effort to consolidate data storage and simplify the management of customer information. Interstate and Intra-state.
At times, Sound Telecom will use your information to contact you to provide you with updates regarding:
- Related product and service communications
- Promotional or informative communications
- Other product and service communications
Governance and Enforcement
Customer hereby consents and agrees that Sound Telecom may monitor, log and/or record telephone calls and electronic communications to ensure the quality of its service and to verify transactions and communications for which Sound Telecom’s services have been requested. Customer understands and agrees that recorded calls may be maintained for a period up to or exceeding Thirty (30) days. Customer understands that Sound Telecom will provide automatic two-party notification on all calls that we record for you. When Sound Telecom agents answer your calls, your callers will hear a pre-recorded notification alerting them to the fact that their call is being recorded. This notification will be recorded along with normal call recording and both are securely stored in our databases. Customer agrees that all such telephone calls and electronic communications shall be deemed business calls and communications for all purposes whatsoever, to which all applicable exemptions and/or exceptions under state and federal law(s) apply, including by way of example and not by way of limitation, exemptions and/or exceptions under the Washington Criminal Code, at RCW 9.73.010 et seq., the Federal Electronic Communications Privacy Act, and the Federal Wiretap Act. Customer further agrees that Customer shall not transmit or permit the transmission of information or communications that exceed(s) the scope of any such exemptions or exceptions under state or federal law. If you choose not to have our automated compliance notification played to your customers, we will disable your voice logger recording services completely. To disable this feature and opt-out of call recording, contact us in writing by email, fax or post.