At Sound Telecom, our solutions include a variety of tech-driven options to empower your business and streamline your operations. Our solutions ensure your data is fully secure using the latest in data-security practices while also ensuring you have right what you need, right when you need it. Here are some of the popular technology solutions our clients use to bolster their call center services from Sound Telecom.
At Sound Telecom, we offer secure messaging solutions to protect sensitive data. Our app is an ideal secure messaging platform to receive messages from our answering service to keep your organization compliant with laws and regulations.
Secure transmission methods allow for sending fully encrypted messages to smartphones, tablets, and computers.
Each aspect of the message, (including photo and file attachments), are encrypted, and you have the ability to create hundreds or even thousands of users quickly while arranging user groups and establishing escalation rules. In the event that a device is lost or stolen, the secure messaging system can be deactivated remotely by a network admin.
When a call comes in that requires your team’s attention, we can send a text message to the appropriate on-call staff with all the details they need. With escalation dispatch procedures built to your specifications, we’ll make sure the right person is on the job in a timely manner.
Call in – message out. It is just that simple. And just that quick.
Sound Telecom Text Message Dispatch allows you to rest assured that you will receive critical messages instantly as long as you have your device on you. Our phone messaging service provides highly trained, professional operators who will answer your calls with a customized greeting that we develop with you, accurately record your messages, and then immediately dispatch them to your cell phone, pager, or other wireless device.
Sometimes it makes sense to include an interactive voice response system up front. Our IVR helps reduce painful, tedious spam calls.
Sound Telecom, through its Solaxis division, combines business voicemail, fax and auto-attendant services all in one optimized system.
Our cloud based voicemail systems are mobile and PC accessible. Setup takes only minutes and services can be provided anytime, anywhere nationwide. Our web-enabled systems do not require physical office space or traditional hard-wired phone service.
Focus on work, not on complex systems. Admins quickly and easily manage users, locations, and devices, from anywhere, with just a few clicks or taps. No need for expensive specialists. User are empowered to control their own settings. Everyone saves time and resources.
Get a truly comprehensive phone system with the best overall value, offering more features and functionality, for less. With no equipment or hardware maintenance costs, you gain cost savings both now and over the life of your system. And Solaxis all-inclusive monthly pricing means low, predictable costs.
One system and one monthly bill across all your office locations and even your mobile workforce. Admins and users can change their own settings easily, on the fly, from the Web or even from their mobile devices.
Enhanced business voicemail is just one component of our powerful Solaxis unified communications services. Incorporating Solaxis solutions with any of our live telephone answering services.
For example, if you are unavailable, your Solaxis system will route calls to one of our courteous and professional live answering service agents. This empowers you to manage your time while ensuring your calls are taken care of in a timely manner. Your business voicemail system doesn’t stop with voicemail – it begins with Sound Telecom.
For more information about our Business Voicemail Services click here to visit our Solaxis website.