Sound Telecom

Funeral Home
Answering Service

Specialized Answering Services for Funeral Directors and Deathcare Professionals

Compassion and understanding is the key component in every funeral and mortuary service business. You must act compassionately while providing prompt and attentive service. Each event is unique in nature and requires everyone involved to be extra sensitive to the matter at hand. Sound Telecom’s courteous funeral answering services exercise empathy and urgency with each call.

sound telecome call center
Smiling male receptionist wearing headset

Supporting Funeral and Mortuary Service Industry with Care and Understanding

Our program consultants work directly with funeral directors to help create a response that is appropriate to each business. Our mortuary answering service programs handle calls during the day, after-hours, and on weekends. We are happy to answer questions about advance arrangements while assisting callers with their immediate needs. We treat our agents like family. And our agents will be empathetic to families that are calling in to seek support at such a dramatic time in their lives. We will politely respond and assist.

Fully-equipped Funeral Call Answering Service
for Mortuary Professionals

Live Receptionist Service

People who call are able to speak with a real, compassionate person who is sensitive to their needs and can help them during their ordeal at any time of the day.

Pick-up calls 24/7

When the need is greatest, we are there to answer the call.

Customized call handling and relay procedures

We know small businesses and those with multiple funeral directors. We ensure that we deliver the right message to the right person at the right time.

Customized and courteous

Call patching and transfer

We understand some callers need to speak to you immediately. We’ll transfer the call warmly and professionally so you never miss a customer service opportunity.


Viewing times and directions

Allow us to assist your customers with viewing time questions. We’ll help them get where they need to be.

Accurate call screening

Convenient Message Delivery

Receive confidential messages the way you want them – email, text, voicemail, phone call, or through our online portal.

Get Started with the Best Funeral Answering Service

Trust the leader in funeral and mortuary answering service to help you serve the delicate needs of your families. Work with us to build a program that suits your needs and helps you take care of the people you are dedicated to serving with our funeral home answering service.

Best Funeral Answering Service

What are you waiting for?

Contact us today to start your free no-strings-attached one-week trial. We'll be waiting for your call.