Sound Telecom
Blogs
5 Critical Things Many Entrepreneurs Forget to Do When They Launch a Startup
Launching a startup is one of the most exciting ventures anyone can undertake. But amidst the energy and...
Read More →Using a Call Center for Pledge Drives: Everything Nonprofits Need to Know
Collecting donations from callers over the phone during a fundraiser is a big event, which is why you should...
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The Hidden Costs of Employee Turnover—And How to Avoid Them
Employee turnover can cost your business more than you think. Whether you’re running a small business or...
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How Startups Can Elevate the Customer Experience
Follow these tips to build a solid foundation for customer experiences that your startup can thrive on....
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Help Your Telephone Answering Service Help You
Your telephone answering service is a vital extension of your business. It’s often the first point of...
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Why Cost-Effective Design Is More Important Than Price in Answering Services
When it comes to building an answering service or call center solution, businesses often focus on the price...
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Mastering the Art of Delegation for Entrepreneurs
Entrepreneurs who don’t learn how to delegate are in for a long, lonely ride. Here’s what startup...
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Smart Strategies to Boost Cash Flow for Your Startup
Access to consistent funds is critical for young businesses. Here are some smart ways entrepreneurs can...
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Key Considerations When Launching a Startup
Launching a startup is as thrilling as it is challenging. Whether you’re inspired by the opportunity...
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Elevate Your Team and Reduce Turnover with These Key Strategies
In a competitive business landscape, retaining top talent is more crucial than ever. Employees thrive when...
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Enhancing Corporate Social Responsibility to Build a Better Business and World
Corporate social responsibility (CSR) is more than just a checkbox on a company’s to-do...
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5 Proven Strategies to Cultivate Loyal Customers in 2025
Loyal customers are the backbone of successful businesses. With the cost of acquiring new customers higher...
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Mastering the Art of Scaling Your Local Startup
Scaling a local startup can be a daunting yet rewarding endeavor. With the right strategies, you can ensure...
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6+ Business Functions You Can Easily Outsource
Small business owners, do you feel like you’re juggling too many balls at once? Between managing...
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5 Key Questions Successful Entrepreneurs Ask to Drive Startup Growth
Successful entrepreneurs ask themselves these questions so they can keep their startup on track and hit their...
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Enhance Your Startup’s Efficiency with a Professional Answering Service
Starting a new business can be a wild and pressure-filled endeavor. Entrepreneurs have all kinds of things to...
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How To Set Up An Answering Service
Implementing a successful answering service for your business involves more than just signing an agreement...
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Boost Your Office Productivity with These Impactful Tips
Most of us can probably be more productive with our time in the office and thus more satisfied with our jobs....
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Maximizing Your Advertising Impact: Handling Increased Call Volumes
Running ads on various platforms can significantly boost your sales and customer engagement. However, as your...
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How to Quit Being Late for Work
Being late for work is a common challenge that many professionals face. While it can sometimes feel...
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Does an Answering Service Cost More than Hiring a Receptionist?
Using some basic facts, figures, and math, it’s pretty simple to determine whether using an answering...
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How Answering Services Can Boost Your Business Revenue
Missing calls to your business? You could be losing out on valuable revenue. Fortunately, answering services...
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My Receptionist Needs Help with Phone Calls—When to Add an Answering Service
Some people may think that having a receptionist or answering service during business hours is mutually...
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Should I Use an Answering Service?
People in many different industries frequently ask, “Should I use an answering service?” To help...
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5 Reasons You Need a Business Answering Service
In today’s fast-paced business landscape, ensuring seamless communication with your customers is more...
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5 Reasons Why Answering Services for Startups Are A Good Idea
How answering services can save you time and money—while generating more opportunities The life of an...
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Sound Telecom Named Global Leader Among Voice Service Providers
Clutch has named Sound Telecom a B2B Global Leader for the voice services we provide our clients. Here at...
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Clutch Recognizes Sound Telecom as Industry Leader
Having already been recognized by Clutch as a global leader among answering service providers, Sound Telecom...
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Clutch Ranks Sound Telecom as a Top Answering Service Provider
Sound Telecom Dominates Communication Field as a Top Answering Service Provider With over 29 years of...
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Sound Telecom Recognized as a 2019 Leader On Clutch
Clutch has named Sound Telecom as one of the leading BPO companies in Seattle. In today’s growing world,...
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Sound Telecom Selected as a 2018 Clutch Global Leader
Sound Telecom has been chosen by Clutch as a 2018 Top Global B2B Company for our work in the call center...
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Is Your Answering Service Staffed by Werewolves?
Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer...
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Boeing Success Story
Plagued with issues when it came to effectively serving customers all over the world, Boeing approached Sound...
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Online Trading Academy Success Story
A nationally broadcast infomercial generates incoming calls for Online Trading Academy. They needed a call...
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iFly Success Story
When you are one of the most popular indoor skydiving companies in the world, you can expect lots of inbound...
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Sound Telecom Recognized as a Top Answering Service Provider
Clutch rates Sound Telecom as a Top Answering Service. Since 1986 Sound Telecom has been providing telephone...
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Seattle Public Utilities Success Story
Required by law to provide timely, professional responses to all emergency utility outages, Seattle Public...
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KWSU Media Success Story
As a public broadcasting network, KWSU Media relies on fundraising pledge drives to cover their operating...
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Why We Are Thankful
During a time of the year traditionally thought of as a chance to gather with friends and family to reflect...
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Best Reasons to Outsource Telecom Services
Choosing to outsource telecom services has many advantages, but these are ten of the best… To read the...
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What is the difference between a call center and an answering service?
So you’ve got call centers and answering services, but how can you tell them apart? Here’s what...
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What is a Semi-Dedicated Call Center Agent?
There are a couple different variations when it comes to the roles that call center agents play. So what does...
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Telephone Answering Service Flyer
This flyer hits you with the highlights on our services, throws a few interesting numbers your way, and...
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Call Center Service Flyer
Highlighted in this flyer is a quick summary of our services and a handful of reasons why we are the right...
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How Traveling Can Make You Better At Your Job
Traveling can really improve your skills and give your career a serious boost. Here are just a few of the...
Read More →10 Quotes That Motivate Us in Business and in Life
Whether you are looking for some motivation in business or to be inspired about something in life, here are...
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The Next Wave in Improving Online Customer Interactions
By Michael L. LaBaw President, Sound Telecom Last Updated May, 2016 Abstract: Web-Chat is a powerful customer...
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Why use a Toll Free Number
By Brian Gabriel Manager, Customer Care Last Updated April 2016 Abstract: This article is focused on...
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The Phone is Ringing! Who is Answering It?
Branding and Answering your Phones By Michael LaBaw President, Sound Telecom Abstract: This article is...
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How To Forward Calls
This is a helpful resource for businesses and individuals looking to understand how to forward their phones....
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Do I Need a Call Center or an Answering Service?
Call center services and answering services aren’t quite the same thing. So let’s examine the...
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The Internet and Call Center Services
By Michael L. LaBaw President, Sound Telecom Last Updated January, 2016 Abstract: This article describes the...
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About Sound Telecom
Allow us to introduce ourselves. We are Sound Telecom and this video enables you to get to know us a little...
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3 Things Businesses Need To Know About Call Recording Notification Compliance
If your company records customer calls and you aren’t familiar with State laws, you are putting your...
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Powerit Solutions Success Story
There was no doubt in their mind that the software they had developed would revolutionize industrial energy...
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Charles River Success Story
Charles River outgrew their ability to handle a high volume of calls effectively. They had an overflow of...
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Pivot Success Story
If Pivot Data Centres ever experienced a technical difficulty, their number of support calls would skyrocket....
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It’s Always Sonny (Beauchamp) at Sound Telecom
This success story embodies exactly the kind of people we love working with. Sonny Beauchamp is the President...
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Inc. 5000 Conference
Mike and Cheryl joined the biggest players in business, successful entrepreneurs, headline-making...
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Appointment Quest Training
This presentation teaches Sound Telecom customers how to use the Appointment Quest Training tool to log in to...
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How to Confirm Your Phone Number for SMS Messaging
When you have Sound Telecom as your answering service provider, there are a number of ways you can receive...
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Adding Resources to Web On Call Application
This presentation introduces Sound Telecom’s Web On Call Tool. It guides users through how to log in,...
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Using Sound Telecom Web Applications
This presentation introduces users to the Sound Telecom web application tools available to customers. Click...
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Purchasing a New Computer: Part 1
I don’t think there is ever a right or wrong way to go about purchasing a new computer. Since it is...
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Capital One Spark Small Business Spotlight Series
While at the 2013 GrowCo event in New Orleans, our very own Michael LaBaw got a few moments to sit down with...
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Sound Telecom: Professional. Friendly. Courteous.
Check out what Sound Telecom is all about, the way we do things, and how we can help your company with our...
Read More →How does multilingual live answering support work?
¿Hablan Español? You have customers or clients that don’t speak English and you would like to be able to...
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Sound Telecom Presentation
What are we all about? What can we do for you? What have we done for others? Find out about our call center...
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How much should an answering service cost?
Ok – give it to me straight. How much should an answering service cost? Actually, this is a darn good...
Read More →Contact Us
Contact us today to start your free no-strings-attached one-week trial. We’ll be waiting for your call.