Sound Telecom

Spokane Answering Service

Sound Telecom HQ is proud to be situated in the great city of Spokane. Our vision is to operate with uncompromising integrity in every conversation and transaction, and are guided by truth, honesty, and sincerity and strive for excellence at every juncture.
Our answering services in Spokane, WA, allow businesses – of all sizes – to build their holistic brand image, mission as well as enhance the reputation and increase customer satisfaction through expert live answering call support services which are available 24 hours a day, 7 days a week, 365 days a year.
Our agents based in Spokane are the epitome of professionalism. Industry-leading specialists train them to deliver the best customer service experience possible. It’s our job to make sure we streamline, integrate our services, and support programs to suit your business requirements.


Answering Service and Call Center Solutions for your
Spokane business

So, what makes us different from other answering services? We know that customers are your most important asset and should be treated as such. We invest in industry-leading call center technology to accomplish our promise to you, ensuring any possible situation that arises in Spokane is resolved efficiently and effectively.

The benefits of using our live answering services include but are not limited to:

extend your hours and minimize costs with round-the-clock phone coverage in Spokane.

have calls processed according to need based on criteria specified by you and ensure each call is answered professionally and effectively even during peak call volume times.

Enjoy peace of mind knowing your account-related data and messaging information is safe and secure. We perform regular database backups to ensure that critical account information is never lost, even if your business is affected by a catastrophic event. Our continuous backup systems allow us to quickly and effectively restore your service after an outage, minimizing your downtime.

We are in compliance with The Health Insurance Portability and Accountability Act of 1996, which is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI).

We ensure that all calls are consistent and tone (e.g. conversational) that the company wants to portray.

Let Us Watch Your Phones While
You Experience Spokane

The MAC Spokane

Spokane Hoopfest

Say hello to Lilac City or, as the locals would say, Hooptown USA because the city is famous for hosting Spokane Hoopfest, the world's largest basketball tournament.

Selkirk Mountains

Selkirk Mountains

The city runs alongside the Spokane River, bordering the Selkirk Mountains. It's also known for being the gateway to the American West. Interesting fact: Spokane is the birthplace of Father's Day, celebrated worldwide.

white-water rafting

Whitewater Rafting

Get to the ROW Adventure Center as quickly as possible if you're looking for an adrenaline rush. Choose from a selection of extreme water activities, including white-water rafting, kayaking and fishing.

The MAC Spokane

The “MAC”

The city is steeped in culture. Make sure you visit the Northwest Museum of Arts and Culture. The "MAC" houses the most extensive collection of Plateau Indian art and artifacts on the planet. It’s a history lesson you won’t forget.

Other must-experience hotspots include

  • Manito Park
  • Riverfront Park
  • Spokane Falls
  • Downtown Spokane
  • Martin Woldson Theater at the Fox
  • Avista Stadium

We’d like to
say just one more thing!

The type of support a customer receives, whether it's the demeanor or competency of the agent, can be the difference between retaining or losing them. With our industry-leading call center HQ in Spokane, it will never happen. No matter how high your call volume may be, with us, every person who calls your business promptly reaches an expert receptionist. They are trained to provide you with the support you expect, which significantly increases brand loyalty and trust.


We operate across all of Spokane County
Spokane area code: 509