Spokane Answering Service
Sound Telecom HQ is proud to be situated in the great city of Spokane. Our vision is to operate with uncompromising integrity in every conversation and transaction, and are guided by truth, honesty, and sincerity and strive for excellence at every juncture.
Our answering services in Spokane, WA, allow businesses – of all sizes – to build their holistic brand image, mission as well as enhance the reputation and increase customer satisfaction through expert live answering call support services which are available 24 hours a day, 7 days a week, 365 days a year.
Our agents based in Spokane are the epitome of professionalism. Industry-leading specialists train them to deliver the best customer service experience possible. It’s our job to make sure we streamline, integrate our services, and support programs to suit your business requirements.
So, what makes us different from other answering services? We know that customers are your most important asset and should be treated as such. We invest in industry-leading call center technology to accomplish our promise to you, ensuring any possible situation that arises in Spokane is resolved efficiently and effectively.
- 24 x 7 x 365 Availability:
- Flexible Call Handling and Overflow Coverage:
- Message Database Backup:
- HIPAA compliance:
- Customized scripting:
extend your hours and minimize costs with round-the-clock phone coverage in Spokane.
have calls processed according to need based on criteria specified by you and ensure each call is answered professionally and effectively even during peak call volume times.
Enjoy peace of mind knowing your account-related data and messaging information is safe and secure. We perform regular database backups to ensure that critical account information is never lost, even if your business is affected by a catastrophic event. Our continuous backup systems allow us to quickly and effectively restore your service after an outage, minimizing your downtime.
We are in compliance with The Health Insurance Portability and Accountability Act of 1996, which is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI).
We ensure that all calls are consistent and tone (e.g. conversational) that the company wants to portray.
Other must-experience hotspots include
- Manito Park
- Riverfront Park
- Spokane Falls
- Downtown Spokane
- Martin Woldson Theater at the Fox
- Avista Stadium
The type of support a customer receives, whether it's the demeanor or competency of the agent, can be the difference between retaining or losing them. With our industry-leading call center HQ in Spokane, it will never happen. No matter how high your call volume may be, with us, every person who calls your business promptly reaches an expert receptionist. They are trained to provide you with the support you expect, which significantly increases brand loyalty and trust.
We operate across all of Spokane County
Spokane area code: 509
