Generally, people calling your business is a good thing. But the old adage about too much of a good thing can apply here if your company isn’t prepared to handle as many calls as you’re receiving. Even if it’s just one person waiting on hold while you help another caller, you are making a statement: you’re too busy for them. That is not a good impression.
Give every caller the VIP treatment no matter how many calls come in at one time with call overflow answering services from Sound Telecom. Our team is standing by 24/7/365 to be your backup call center solution.
If you or your team are busy helping other callers, you can send any additional calls our way. This provides a seamless customer experience that enhances your reputation for prompt support. We can customize the perfect plan to assist your company with overflow calls in a way that your callers won’t even know they’ve reached your third party partner.
With opportunity presenting itself with every phone call, you can’t rely on people to wait around in a queue. All it takes is a minute and they are likely to hang up and call your competitor. With Sound Telecom on your side, you capitalize on every opportunity to earn a new client or continuously impress an existing one. That’s the power of a call overflow answering service.
Easily handle unexpected spikes in call activity with backup call center support from Sound Telecom. Just because you get busy or become unavailable doesn’t mean each of your customers don’t deserve to talk to a live person in a timely manner. Sound Telecom provides a professional extension to your existing support structure to ensure your customer demands are always met. Perhaps your call handling team is limited either in size or by hours of operation. Simply redirect or “roll” your calls to Sound Telecom and immediately engage the resources necessary to expand your support programs.
Sound Telecom offers affordable call overflow support programs that make sense for the way you do business. Our cost-effective overflow strategies leave your customers feeling great about their contact experience with your business. That prompt, professional attention we deliver can help alleviate the call handling burden that may be weighing on your staff.
Don’t wait until you have to put another caller on hold. They might just be your best client. Our call overflow answering service can make every caller feel like your favorite. Contact us today and discover how you can start building longer, more profitable customer relationships.