New York Answering
Service

Sound Telecom answering services in New York, NY, allows businesses – of all sizes – to develop their brand image, reputation and boost customer satisfaction through our live answering call support services, which are available 24 hours a day, 7 days a week, 365 days a year.
Our USA-based agents are experts at what they do. Industry-leading specialists train them to deliver a top-notch customer service experience. It’s our job to make sure we integrate our services and support programs to suit your business requirements completely.

Answering Service and Call Center Solutions for your
New York business

When local NY businesses require a reliable, affordable call service in New York, we are the go-to answering support center! We know that customers are your most important asset to your business, period. So, they should be treated respectfully and have their problem resolved as quickly as possible – that's precisely what we do! We invest in innovative call center technology complemented by call support staff. The reality is that people want real communication. We provide that for you to be proactive, innovative and build a great company that customers will enjoy and want to continue to experience.

The benefits of using our live answering services include but are not limited to:

24 x 7 x 365 Availability:
Web Portal Access with Unified Reports:
Bilingual Services:
Customized Message Delivery:
Service Dispatch:

Extend your hours and minimize costs with 24/7 phone coverage in New York.

You can tap into current and archived messages, run call detail reports, listen to recordings from any internet connection. You can also manage service schedules and keep your finger on the pulse of your live answering services in New York.

We currently offer translation coverage in English and Spanish.

Get your messages the way you want them – email, text, secure mobile app, phone call, live operator transfers, as well as online messaging options

Be assured that service, emergency, and technical support agents get critical messages when and where they need them so they can respond immediately.

Let Us Watch Your Phones While
You Experience New York

The Bronx

Brooklyn

Manhattan

Queens

Don’t worry.
We’ve got everything covered.

Practical customer support is vital to solidifying a memorable brand image and reputation. The truth is that information spreads rapidly via social media, and it only takes a few frustrated customers to give your company a bad name. With our New York call center services, you can rest assured your business’ reputation will remain favorable.
Anyone who calls your business is put through to a knowledgeable receptionist trained to provide you with the support you expect from a reputable company. We are here to help your business reach new heights.

Counties
We operate across

New York area codes:
Bronx -Bronx County – 718
Brooklyn -Kings County – 347
Manhattan -New York County – 212, 646 and 332
Queens -Queens County – 782
Staten Island -Richmond County – 929