Columbus Answering Service
and Call Center Services in Ohio
Sound Telecom answering services in Columbus, OH, allow businesses of any size to increase productivity and improve their customer satisfaction rate via our live answering call support. Available 24 hours a day, 7 days a week, 365 days a year, our live virtual receptionists are always ready to take care of your callers by delivering a world-class customer service experience.
When local OH companies require a reliable, affordable answering service in Columbus, we are ready to implement and execute our industry-leading services for you. So, what makes us different from other answering services? We know that customers are your most important asset. That's why we invest in using the best call center technology to accomplish our promise to you, ensuring any possible situation that arises in Columbus will be resolved efficiently and effectively.
With your calls answered live 24/7, callers will no longer reach your voicemail, which usually makes them hang up and dial your competitor instead. One of our expert virtual receptionists is always available to answer your calls and assist clients just the way you would if you never had to sleep. Just think of the increased potential for lead generation and customer retention, which will help you set future financial goals and maximize your return on investment (ROI).
- 24 x 7 x 365 Availability
- Live Call Answer, Screen and Transfer
- HIPAA Compliance
- Customized Scripting
- Web Portal Access with Unified Reports
Extend your hours and minimize costs with 24/7 Columbus call center services.
Our experienced virtual receptionists will answer your calls in a friendly, professional manner, let you know who is on the line before transferring, and prioritize your calls.
We are in compliance with The Health Insurance Portability and Accountability Act of 1996, which is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI).
We ensure that all calls are consistent and in the tone that your company wants to portray for a branded caller experience.
You can tap into current and archived messages, run call detail reports and make updates to your account from the secure online portal.
Successful customer support is vital to establishing a robust brand image and reputation. Today, information spreads rapidly online and a few frustrated customers are all it takes for your company’s name to be blemished. You can be assured that anyone who calls your business will be put through to an experienced receptionist trained to provide the support you expect from a trustworthy company. We are here to help your business flourish with the best call center services in Columbus!
Currently providing Columbus answering services in Franklin County and beyond.
Columbus area codes: 380 and 614
We offer call center services all across the country as well as throughout Ohio in cities like:
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Akron
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Canton
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Cincinnati
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Cleveland
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Dayton
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Hamilton
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Lorain
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Parma
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Toledo
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Youngstown
