It’s Always Sonny (Beauchamp) at Sound Telecom
This success story embodies exactly the kind of people we love working with.
Sonny Beauchamp is the President of Diamond Drilling Industries Inc. They are an international wholesale drill bit supply company. Back when they first got started, it was a small operation that consisted of just Sonny and a couple other employees. In 2001, Sonny started traveling the globe searching for quality drilling equipment. By 2006, he had developed his own PDC Bit, which revolutionized the industry. Thanks to his hard work, Diamond Drilling Industries Inc. continued to grow. And grow. And grow.
That growth meant things got busier and busier, and more and more calls started coming in. When Diamond Drilling Industries Inc. was a small operation, Sonny was usually the only person callers were trying to reach by phone. But as they grew, people would call his phone. A lot. Sounds like a good problem, right? Sure, but it also posed some issues.
Not every caller needed to speak with Sonny either. Since his company had grown, there were other employees that callers needed to speak with. The problem was that Sonny had to be a receptionist while he was trying to run the company. There was work to be done, but the phone wouldn’t stop ringing. It wasn’t uncommon for Sonny’s entire lunch time and much of weekends to be consumed by trying to answer the phone, check voicemails, and return calls. Sonny found himself in a classic debacle: answer the phone and don’t get anything done, or get things accomplished but ignore the phone and miss opportunities.
So Sonny discovered our website and gave us a call. He spoke with one of our associates named Bruce, explained his issues and how he didn’t want to miss any opportunities, but having to keep up with the phone calls was stopping him from getting things done. Bruce explained to Sonny how our answering services could help solve those problems. Sonny liked what he heard, signed the month-to-month telephone answering service agreement, and now he can get stuff done while never missing another opportunity.
If Sonny’s story sounds familiar to yours in any way, please tell us your own tale and we will let you know how we can help with our answering and virtual receptionist services.