Houston Answering Service
and Call Center Services in Texas
Sound Telecom answering services in Houston, TX, allow businesses to increase their satisfaction rate via our live answering call support 24 hours a day, 7 days a week, 365 days a year. Our USA-based agents are professionally trained and consistently monitored to deliver a world-class customer service experience.
When local TX organizations require a reliable, affordable answering service in Houston, we are ready to implement the best solution for you. What makes us different from other answering services? We know that customers are your most important asset and should be treated as such. We invest in industry-leading call center technology to accomplish our promise to you, ensuring any possible situation that arises will be resolved efficiently and effectively.
The truth is that people want interaction, knowing that they are not only a number waiting in a virtual queue. Callers will be much less likely to hang up in frustration or switch to one of your competitors; one of our expert virtual receptionists is always available to answer your calls. Just think of the increased potential in lead generation as well as customer retention, which will help you set future financial goals and maximize your return on investment (ROI).
- 24 x 7 x 365 Availability:
- Live Call Answer, Screen and Transfer:
- Web Portal Access with Unified Reports:
- HIPAA compliance:
- Customized scripting:
extend your hours and minimize costs with 24/7 phone call coverage.
Our answering service agents will answer your calls in a friendly, professional manner, let you know who is on the line before transferring, and prioritize your calls.
You can review message details, run call detail reports and get unique account insights to help you manage your organization even better.
We are in compliance with The Health Insurance Portability and Accountability Act, which is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI).
We ensure that all calls are consistent and in the tone that your company wants to portray.
The bottom line is that effective customer support is vital to solidifying a strong brand image and reputation – information spreads rapidly, a few frustrated customers is all it takes for your company’s name to be tarnished. With our Houston call center services, we will never let that happen. Anyone who calls your business is put through to a knowledgeable receptionist trained to provide the support you expect from a reputable company. We are here to help your business thrive!
Currently providing Houston answering services in Harris County and beyond.
Phoenix area codes: 281, 346, 713, and 832
We offer call center services all across the country as well as throughout Texas in cities like
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Arlington
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Austin
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Corpus Christi
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Dallas
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El Paso
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Fort Worth
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Laredo
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Lubbock
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Plano
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San Antonio
