About Us
Overview
Sound Telecom is a leading nationwide provider of 24-hour telephone answering services, inbound call center solutions, and cloud-based phone systems (provided through its Solaxis division) professionally serving our valued customers from our headquarters in Spokane, WA.
Sound Telecom is more than a telephone answering service provider. It is a company committed to a Vision focused on Value, Ownership, Integrity, Commitment and Excellence. It is more than a business; it is a passion to Give VOICE to America.
Sound Telecom History
Our history was forged by providing premium services with commitment to quality and consistent improvement over the years. We value genuine, long-term relationships with our customers and focus on their needs, thoughts, concerns, and objectives. We always have and always will.
Founded in 1986 by Michael LaBaw, Sound Telecom provided business support and telephone answering services to its customers during business hours for the first two years. In 1988, the company expanded its telephone answering services to 24/7/365 to meet the expanding needs of its customers and marketplace.
Sound Telecom was focused on the Vision to build a legacy of excellence one call at a time and made several strategic acquisitions in the first 10 years of operation that enabled it to expand its service offerings to include inbound order taking for large companies.
Over the years, Sound Telecom has been driven by a Mission to develop remarkable solutions that exceed client expectations. To achieve this mission, Sound Telecom leverages state-of-the-art technology, extensive industry expertise, and innovation to provide clients with the most advanced capabilities possible.
Sound Telecom’s strong adherence to its Values, passion to consistently serve its clients, and focus on the smallest details of their organizations has been recognized by being awarded the prestigious Inc. 5000 award as one of the fastest growing privately-held businesses in the country three times.
Today, Sound Telecom leads the industry in designing and delivering cost-effective telephone answering solutions that meet a client’s specific needs. We are privileged to serve the small businesses that create the backbone of the American economy as well as some of the notable corporations that help lead it.
Mission Statement
Our mission consists of three separate objectives:
To be a strategic link in our customers’ communication processes, committed to exceeding their expectations around the clock.
To provide our employees with opportunity, giving them voice to express their talent, passion, and commitment to excellence.
To develop remarkable solutions, using our expertise and consistent, disciplined action to deliver peace of mind.
Values
To achieve our mission, Sound Telecom operates under a strict set of values:
VALUEWe hold our customers and team members in highest esteem and treat them with respect and dignity.
OWNERSHIPWe stand behind what we say and the services we provide, and hold ourselves accountable for our resources and our actions.
INTEGRITYWe operate with uncompromising integrity in every conversation and transaction, and are guided by truth, honesty, and sincerity.
COMMITMENTWe are dedicated to developing trust-based relationships with our customers and team members.
EXCELLENCEWe are self-motivated in our actions, disciplined in our decision-making, and directed by our values.
Vision
Guided by our mission and our values, our vision is to build a legacy of
excellence one call at a time and to provide the opportunity to give voice to dreams
both today and tomorrow.
Our Clients
We pride ourselves on developing mutually beneficial, long-lasting partnerships by treating each client with the utmost respect, professionalism, and courtesy.
Our customers:
- Know we are a premium value-added provider and rely upon our commitment to quality and consistent improvement.
- Understand we have a real passion for serving them and paying close attention to the small details involved with providing premium services.
- Value the insight, perspective, and solutions we provide as an industry leader.
- Appreciate genuine, long-term commitment from a trusted resource.
- Contact us to find out what our services can do for them. We in turn focus on their needs, thoughts, concerns, and objectives. We are all about earning trust and providing excellent service.
Please take a moment to consider just a few of the many customers that Sound Telecom has served and continues to serve:
In concert with our Mission, Vision and Values, Sound Telecom believes in providing the opportunity to "give voice to dreams both today and tomorrow” to our clients and to the communities in which we live and provide services. Through charitable contributions to local and national organizations and volunteering for community service projects, our company and our employees strive to make a difference in the lives of those in need. We are passionate about helping people and positively impacting their lives.
Employment Opportunities Join the Sound Telecom Team
Thank you for your interest in Sound Telecom! We are accepting resumes for all shifts. We hire early birds and night owls! But most importantly, we hire people that have a genuine desire to serve others. Our culture is very customer-centric. So if you have a natural customer service ability and enjoy helping others, then we would enjoy talking to you!
We are currently hiring friendly, professional and courteous customer support agents in our call center facilities located in:
We are committed to providing our employees with career opportunities by giving them voice to express their talent, passion and commitment to excellence.
Dental,
Vision
and
Medical
Coverage
Retirement Plan
Flexible Hours
with Day, Afternoon and
Evening Shifts
Paid Vacation
Paid
Leave
Sound Telecom is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Sound Telecom will be based on merit, qualifications, and abilities. Sound Telecom’s employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, national origin, marital status, age, disability, political ideology, sexual orientation, or any other class protected by law.