HVAC Answering
Service
Each time your phone rings, an opportunity is on the other end. Nearly every business in the HVAC industry now supports customers 24/7. You need to stay competitive, so we offer live HVAC answering service programs designed to keep your business viable.
HVAC companies all know that every caller is the chance to quickly respond to new or existing customers. But if you aren’t picking up the phone every time it rings, sales are being missed and chances to develop lifelong customers slip away. Customer will not wait for you to respond to voicemail. They will simply call your competitor.
When an HVAC emergency arises, nothing speaks to a higher standard of service than talking to a live person who is responsible and ready to resolve issues. Give your customers the quality of service they deserve by allowing the Sound Telecom HVAC call center team to help grow and support your business.
- Live Receptionist Service: providing 24/7 coverage, live agents give callers a real person to talk who can determine the type of call, generate leads, relay quotes and HVAC status updates
- Emergency Call Handling: receive urgent and important calls immediately so you can stay on top of business as we follow your escalation an on-call technician protocols
- Custom Message Delivery: get your accurate HVAC messages when you need them and the way you want – voicemail, text, email, or live call
- Web-based On-call Schedule Management and Rapid Dispatch: eliminate the hassle of maintaining extensive on-call lists while making sure your personnel get where they need to be when they need to be there
- Affordable Plans: our HVAC answering service plans offer a cost-effective way to handle your calls no matter how many you receive, and you can adjust as necessary depending on your busy season
