While Sound Telecom provides live answering services all throughout the United States and Canada, our headquarters is located in Spokane, WA. We intentionally chose this location to be the site of our primary call center for specific reasons. Not only is Spokane a great place to call home, but it also offers a stable, reliable power grid and there is no risk of major natural disasters here that often disrupt other parts of the country. That means our call center operations are always up and running to support your business.
We do. Our 24-hour answering services are available every single day of the year as well. Sound Telecom is truly a 24/7/365 call center service provider. These days, your customers aren’t going to restrict their calls to traditional business hours. We are here for them whenever they dial - during busy times throughout the day when you want call overflow assistance, or when your office is closed after hours, on weekends, and even during holidays.
When you have been in the call answering service game for over 30 years, you’ve seen it all. We have partnered with companies big and small to help them improve customer service, capture new business opportunities, enhance productivity, and boost work/life balance, and most importantly - succeed. Simply put, businesses that value affordable, effective, reliable call handling services choose Sound Telecom.
Absolutely! Instead of using off-the-shelf call center software that only offers a few rigid account setup types, we use a proprietary system that allows us to customize an ideal answering service solution for each client. Just share some details about your company so we can get to know you, tell us what your call answering challenges and goals are, specify how you would like your calls handled, and we’ll take it from there. Your input is what helps us create a perfect plan just for you. Part art and certainly some science, we have perfected the process to make working with Sound Telecom a breeze.
You can head over to our Pricing page to have a look at the different phone answering service plans we offer. Whether you just want a few calls answered each month or have a much higher call volume, we provide great options that will fit any budget.