Raleigh Answering
Service
Sound Telecom answering services in Raleigh, NC, enable businesses to build their brand image, reputation and boost customer satisfaction through live answering call support, which is available 24 hours a day, 7 days a week, 365 days a year.
Our USA-based agents are professionally trained and consistently monitored to deliver an outstanding customer service experience. It’s our job to make sure our inbound call center services are correctly integrated so that they suit your business requirements, allowing you to carry on business, knowing that you’re maximizing productivity.
When local businesses require a reliable, affordable call service in Raleigh, they look no further than our answering support center! We understand that customers are your most important asset to your business, period. So, they should be treated with respect and have their problem resolved as quickly as conceivably possible.
The reality is that people want honest communication. They want to know they are not only a number waiting in a virtual queue, waiting painstakingly to eventually speak with an automated voice with limited functionality. This is why we invest in innovative call center technology.
- 24 x 7 x 365 Availability:
- Flexible Call Handling and Overflow Coverage:
- Customized Message Delivery:
- Message Database Backup:
- HIPAA compliance:
Extend your hours and minimize costs with round-the-clock phone coverage in Raleigh..
You can have calls processed according to your needs based on specified criteria to guarantee that every call is answered professionally and effectively, even during peak call volume.
Get your messages the way you want them – email, text, secure mobile app, phone call, live operator transfers, as well as online messaging options.
Enjoy peace of mind knowing your account-related data and messaging information is safe and secure. We perform regular database backups to ensure that critical account information is never lost, even if your business is affected by a catastrophic event. Our continuous backup systems allow us to quickly and effectively restore your service after an outage, minimizing your downtime.
We are in compliance with The Health Insurance Portability and Accountability Act of 1996, which is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI).
We believe in offering the highest quality customer call center services. You can have peace of mind knowing that we will always answer your call; each person promptly reaches a capable receptionist. We strive to build ongoing relationships with all our customers. With us, your business is in industry-leading hands.
We operate across all of Wake County.
Raleigh Area codes: 919, 984
