How answering services can save you time and money—while generating more opportunities
The life of an entrepreneur or new small business owner is exciting and rewarding. Is it sometimes hectic and consuming? Absolutely. However, there's a straightforward step you can take immediately to enhance your fledgling company's chances of success. Answering services for startups have many benefits, but here are five of the greatest.
A startup is a fragile baby. Your baby. You have to feed it, keep it healthy, and spend a whole lot of time with it. Every detail matters when it comes to your business baby as each decision can have a huge impact on the trajectory to success. An answering service for startups has loads of experience caring for and working with new companies, so they know what it takes to help entrepreneurs grow a business into a thriving, sustainable company.
Take a look at five of the many reasons why answering services for startups are a good idea and determine if your new business could be beneficiary.
Editor's note: This article was updated in September 2024 with more information and statistics about startups and how answering services can help them save time and money while generating more business.
Focus on your strengths/passions/business
Why did you decide to become an entrepreneur and launch your business in the first place? Most likely it was because you are good at what you do and passionate about it too. When you have to take time out of your day (or even spend the whole day) answering the phone, you clearly aren’t spending time on your baby.
Don't get swallowed by the black hole of a ringing phone. An answering service for startups can help you juggle all the things that go along with being a busy entrepreneur.
Key benefits
- Maximize productivity: Experienced remote receptionists take your calls, allowing you to focus on developing your products or services and growing your business.
- Organized communication: Messages are delivered in a neat package, making it easy to digest and prioritize.
Customer service
A startup is making first impressions on people every single day. You’ve got to ensure that every encounter people have with your business is a positive one. If people have a good experience, they are far more likely to become repeat customers. Treat them right on every front and they will become advocates for your startup, spreading good words and keeping the new business flowing.
Partner with an answering service that specializes in startup businesses and understands what it takes to facilitate a positive and memorable exchange with customers.
Important statistics
- Customer retention: Companies with excellent customer service can see revenue growth of 4-8% above their market. (Source)
- Loyalty: 89% of consumers are more likely to make another purchase after a positive customer service experience. (Source)
Never miss sales leads
Every sale is a crucial one for a startup. Each time the phone rings it could be the difference in your startup going under and a successful business venture. Missed calls are the missed opportunities that doom startups. Make sure you are able to seize every opportunity by answering every call to capture all the leads that come your way.
Sounds simple enough, but can you really handle every single call that comes in? How about calls that are made after-hours or on weekends? Don’t leave these things to chance, or let everything go to voicemail—or your customers or clients will likely go elsewhere. Make absolutely sure that you never miss sales leads by using an answering service for startups.
Key features
- 24/7 availability: Ensure you never miss a call, even after hours or on weekends.
- Professional handling: Calls are managed professionally, capturing vital information from potential clients.
Strength your branding
It’s not always the first benefit of startup answering services that comes to mind, but branding your phones is not to be overlooked. Entrepreneurs are constantly striving to establish their image, and professional, friendly representatives who have been trained to handle your calls precisely in your specified manner have got your phones covered when it comes to branding.
Keeps costs low
Funds can often be tight when you are starting and nurturing a business. The cost of hiring, training, accommodating, and paying an in-house receptionist is a huge financial burden. Answering services for startups can play the role of a virtual receptionist who takes your incoming calls, transfers people accordingly, screens unwanted dialers, delivers messages, and more.
Cost-efficiency
- Affordable solution: Virtual receptionists are a cost-effective alternative to in-house staff.
- Comprehensive services: Receive great customer service, establish a professional brand image, create a secure net for sales leads, and always allow you to focus on your strengths as an entrepreneur.
Investing in an answering service is a strategic move for any startup aiming to maximize productivity and efficiency while minimizing costs and risks. With 50 million startups launching every year and only 10% succeeding (Microsoft, Embroker), it's critical to leverage every available advantage. An answering service can be a powerful tool in your startup's arsenal, helping you save time and money while generating new customers or clients.
Contact us today to learn more about how our professional answering services can help your startup business thrive!
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